Shipping and Delivery Policy

Last Updated: October 14, 2026

1. Introduction

Welcome to LooneyToyz, an online shopping platform owned and operated by FORTIVARO SOLUTIONS PRIVATE LIMITED.

At LooneyToyz, we aim to provide a reliable and convenient shopping experience by ensuring that customers receive their orders safely and within the estimated delivery timelines.

This Shipping and Delivery Policy explains our order processing procedures, shipping arrangements, estimated delivery timelines, tracking information, and the steps customers can take if delivery-related issues arise.

This policy applies to orders placed through our official website: https://looneytoyz.com.

2. Order Processing and Dispatch

Orders placed on LooneyToyz are generally processed and dispatched within 15 working days after successful order confirmation and payment verification, subject to product availability and operational conditions.

Order processing includes payment verification, product availability checks, packaging, quality inspection where applicable, and preparation for shipment.

Working days generally exclude Sundays and applicable public holidays. Processing schedules may vary during festive periods, major promotional campaigns, and periods of unusually high order volumes.

If an order requires additional processing time, we will make reasonable efforts to inform the customer through the contact details provided during checkout.

3. Estimated Delivery Timelines

After an order has been dispatched, estimated delivery timelines within India are as follows:

Metro Cities: Approximately 3–5 working days after dispatch.
Non-Metro Cities: Approximately 7–10 working days after dispatch.
Out-of-Stock Products: Product availability or fulfillment may require approximately 2–6 weeks, subject to supplier availability and customer communication.

The estimated delivery period begins after the product has been dispatched and handed over to our shipping or courier partner.

These delivery estimates are indicative and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, courier network, weather conditions, local restrictions, public holidays, and other operational factors.

If a delivery is significantly delayed or the agreed delivery timeline cannot be met, customers may contact us for an update or an appropriate resolution in accordance with applicable consumer protection laws.

4. Shipping Locations

LooneyToyz primarily serves customers across India, subject to courier service availability and delivery restrictions applicable to specific products or destinations.

Delivery availability may depend on the shipping address, postal PIN code, product size, weight, transportation requirements, and available courier partners.

If delivery is unavailable for a particular destination, we may be unable to accept or fulfill the order. Where payment has already been collected, an applicable refund will be arranged.

5. Shipping Charges

Shipping charges, where applicable, may vary depending on product weight, size, delivery location, shipping method, and promotional offers.

Any applicable shipping charges will be displayed during checkout before the customer completes the purchase.

From time to time, LooneyToyz may offer free shipping or discounted delivery charges on selected products, promotional campaigns, or qualifying orders.

Any conditions associated with promotional shipping offers will be communicated through the website or relevant promotional materials.

6. Order Confirmation

After successfully placing an order, customers may receive an order confirmation through email, SMS, or another available communication channel.

The order confirmation may include the order number, purchased products, order amount, shipping address, payment status, and other relevant order details.

Customers should review the order confirmation and contact us promptly if they notice incorrect information.

Order confirmation does not necessarily mean that the shipment has been dispatched. Shipping updates will be provided separately where supported.

7. Order Tracking

Once an order has been dispatched, tracking information may be shared with the customer through email, SMS, the customer account dashboard, or another available communication channel.

Tracking information may include the courier partner’s name, shipment tracking number, and tracking link, where supported.

Tracking updates are provided by the shipping partner and may not appear immediately after dispatch.

If you require assistance with tracking an order, please contact info@looneytoyz.com with your order number.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information during checkout.

Shipping information should include the recipient’s name, contact number, complete address, landmark where applicable, city, state, and correct postal PIN code.

If you identify an error in your shipping address after placing an order, please contact our customer support team as soon as possible.

We will make reasonable efforts to update shipping details before dispatch. However, address changes may not be possible after the shipment has been handed over to the courier partner.

Additional delivery charges may apply where a customer-requested address correction or redelivery creates additional shipping costs, provided such charges are communicated appropriately.

9. Failed Delivery Attempts

Our courier partners may attempt delivery to the address provided during checkout.

A delivery attempt may be unsuccessful due to circumstances such as:

The recipient being unavailable at the delivery location.
An incorrect or incomplete delivery address.
An invalid or unreachable contact number.
Refusal to accept the shipment.
Restricted access to the delivery location.
Other courier-related delivery difficulties.

Where available, the courier partner may arrange another delivery attempt or provide further instructions.

If delivery repeatedly fails, the shipment may be returned to the sender. Any further shipping arrangements, charges, or refunds will be handled according to the circumstances and applicable consumer protection laws.

10. Damaged, Defective, or Incorrect Deliveries

We encourage customers to inspect their packages and products promptly upon delivery.

If you receive a damaged package, defective product, incorrect item, or incomplete order, please contact us preferably within 48 hours of delivery.

To help us investigate the issue, customers may be requested to provide:

Order number and registered contact details.
Photographs of the received product and packaging.
An unboxing video, if available.
A description of the damage, defect, or missing item.

We will review the complaint and coordinate with the courier or fulfillment partner where necessary.

Depending on the circumstances, an appropriate resolution may include replacement, exchange, refund, or another remedy required under applicable law.

The recommended 48-hour reporting period is intended to assist with prompt investigation and does not restrict statutory consumer rights.

11. Lost or Missing Shipments

If a shipment is delayed, lost in transit, or marked as delivered but has not been received, customers should contact our support team at info@looneytoyz.com.

We will investigate the issue using available tracking information and coordinate with the courier partner.

If the shipment is confirmed lost or the order remains undelivered, we will provide an appropriate resolution, including a replacement or refund where applicable.

Customers may be requested to provide relevant delivery information to assist with the investigation.

12. Out-of-Stock and Backordered Products

Although we aim to maintain accurate inventory information, certain products may occasionally become unavailable after an order has been placed.

For out-of-stock or backordered products, availability or fulfillment may take approximately 2–6 weeks, depending on supplier availability and operational conditions.

If a product cannot be supplied within the communicated or agreed timeframe, we will inform the customer and offer an appropriate resolution, which may include waiting for restocking, choosing an alternative product, or receiving an eligible refund.

Customers will not be required to accept an indefinite delivery delay.

13. International Shipping

International shipping may be offered for selected products and destinations where supported by our shipping partners.

Availability, international delivery charges, estimated transit periods, and any applicable restrictions will be communicated before an international order is accepted.

International orders may be subject to customs duties, import taxes, clearance charges, and other fees imposed by the destination country.

Such charges are generally the responsibility of the customer unless expressly stated otherwise during checkout or required by applicable law.

International delivery timelines may vary due to customs clearance, transportation arrangements, and regulations in the destination country.

14. Order Cancellation Before Dispatch

Customers may request cancellation of an order before it has been dispatched.

To request cancellation, please contact info@looneytoyz.com and provide your order number.

If cancellation is accepted before dispatch, any eligible prepaid amount will be refunded in accordance with our Return and Refund Policy.

Once an order has been dispatched, cancellation may no longer be possible. Customers may request a return after delivery where eligible under the Return and Refund Policy.

15. Returns and Refunds

LooneyToyz offers a 30-day return window from the date of delivery for eligible products, subject to the conditions outlined in our Return and Refund Policy.

Once a qualifying return has been received, inspected, and approved, refunds are normally initiated within 2 business days.

Refunds are generally credited to the original payment method within 5–7 business days after initiation, depending on the payment provider and bank.

For detailed return eligibility, exchanges, cancellations, and refund procedures, please refer to the Return and Refund Policy available on our website.

16. Events Beyond Our Control

Shipping and delivery services may occasionally be affected by circumstances beyond our reasonable control, including natural disasters, heavy rainfall, floods, strikes, government restrictions, road closures, transportation disruptions, courier network issues, or major technical outages.

In such circumstances, we will make reasonable efforts to communicate delays, coordinate with our delivery partners, and provide suitable resolutions in accordance with applicable legal obligations.

Nothing in this section removes any statutory rights relating to delayed or undelivered orders.

17. Customer Responsibilities

To help ensure successful delivery, customers are encouraged to:

Provide accurate delivery addresses and contact details.
Review order information before completing checkout.
Monitor shipping notifications and tracking updates.
Be available to receive shipments or arrange an authorized recipient.
Inspect packages promptly after delivery.
Contact customer support if there are delivery-related concerns.

These responsibilities do not reduce the obligations of LooneyToyz or its service providers under applicable consumer protection laws.

18. Changes to This Policy

LooneyToyz may update this Shipping and Delivery Policy periodically to reflect changes in courier arrangements, shipping methods, business operations, delivery locations, or applicable legal requirements.

Any changes will be published on our website with an updated revision date.

Policy changes will not unfairly affect orders already accepted or remove statutory consumer rights.