Privacy Policy

Last Updated: October 14, 2026

1. Introduction

Welcome to LooneyToyz, an online shopping platform owned and operated by FORTIVARO SOLUTIONS PRIVATE LIMITED.

At LooneyToyz, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and safeguard your information when you visit our website, create an account, purchase products, or interact with our services.

By using our website, you acknowledge the data practices described in this Privacy Policy. Where required by applicable law, we will request your consent before processing your personal information.

2. Information We Collect

We may collect the following information when you interact with our website.

Personal Information

Full name
Email address
Mobile number
Billing and shipping addresses
Account registration information
Customer enquiries and communications

Order and Transaction Information

Order details and purchase history
Products purchased
Payment method and transaction references
Order status, shipping details, and delivery information
Refund and return records

Technical Information

IP address
Browser and device information
Operating system
Website usage and browsing activity
Cookies and similar tracking technologies

We collect information directly from you, automatically through our website, or from authorized service providers involved in fulfilling your orders.

3. How We Use Your Information

We use your information for the following purposes:

Processing, confirming, and delivering orders.
Managing customer accounts.
Facilitating secure payments and refunds.
Providing customer support and responding to enquiries.
Sending order confirmations, shipping updates, and delivery notifications.
Improving website functionality and customer experience.
Preventing fraud, unauthorized transactions, and misuse.
Maintaining accounting and transaction records.
Complying with applicable legal and regulatory obligations.
Sending promotional offers, product updates, and marketing communications where permitted by law.

We process personal information for legitimate and lawful business purposes and seek consent where required.

4. Payment Information and Security

LooneyToyz uses authorized third-party payment gateway providers to process online transactions.

Payment-related information may be transmitted securely to these providers to complete transactions.

We do not intentionally store complete debit card numbers, credit card numbers, CVV codes, or UPI PINs on our website servers.

Payment gateway providers process payment information according to their own security standards and privacy policies.

We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, and disclosure.

However, no online system can guarantee absolute security.

5. Sharing Your Information

We may share necessary personal information with trusted third parties, including:

Payment Gateway Providers: To process payments, refunds, and verify transactions.
Shipping and Courier Partners: To dispatch and deliver purchased products.
Website Hosting and Technology Providers: To maintain website operations and technical infrastructure.
Customer Support and Communication Providers: To send transaction-related communications and assist customers.
Analytics and Marketing Providers: To understand website performance and conduct marketing activities where permitted.
Government and Regulatory Authorities: When disclosure is required under applicable law.

We do not sell customers’ personal information to third parties.

We share information only where reasonably necessary for the purposes described in this policy or otherwise permitted by applicable law.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and provide a convenient shopping experience.

Cookies may help us:

Maintain shopping cart information.
Remember customer preferences.
Support secure login sessions.
Analyze website performance.
Understand visitor interactions.
Improve relevant promotions and advertisements.

You can manage or disable cookies through your browser settings and any consent controls provided on our website.

Disabling certain cookies may affect shopping cart functionality, login sessions, or other website features.

Where required by law, non-essential cookies will be used only after obtaining the necessary consent.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill orders and provide customer services.
Maintain financial and transaction records.
Resolve complaints and disputes.
Prevent fraudulent activities.
Meet legal, taxation, and regulatory requirements.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

8. Your Privacy Rights

Subject to applicable laws, customers may have the right to:

Request access to eligible personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permitted.
Withdraw consent for consent-based processing.
Opt out of promotional communications.
Raise complaints or grievances concerning the handling of personal information.

To exercise these rights, please contact us at info@looneytoyz.com.

We will review and respond to requests in accordance with applicable legal requirements.

Withdrawal of consent may affect services that depend on the information concerned.

9. Children’s Privacy

LooneyToyz offers toys, educational products, and other merchandise that may be intended for children. However, online purchases and account registrations are intended for adults.

Customers below the age of 18 should use our website only with appropriate parent or legal guardian involvement.

We do not knowingly collect or process children’s personal information without the authorization required by applicable law.

If you believe a child has provided personal information without appropriate authorization, please contact us so that we can review and address the matter.

10. Third-Party Websites

Our website may contain links to third-party websites, payment providers, delivery services, and other external platforms.

These websites operate independently and may follow different privacy practices.

LooneyToyz is not responsible for the privacy practices or content of external websites. We encourage customers to review their respective privacy policies.

11. Marketing Communications

With your consent or where otherwise permitted by law, we may send information about:

New product launches.
Promotional campaigns.
Discounts and special offers.
Seasonal sales.
Store announcements.

You may opt out of marketing communications at any time by using available unsubscribe options or contacting our customer support team.

Essential transactional messages, including order confirmations, payment updates, and delivery notifications, may continue where necessary.

12. International Data Transfers

Some of our technology, hosting, payment, or service providers may process information outside India.

Where cross-border processing occurs, we will take appropriate steps to comply with applicable Indian data protection laws and relevant transfer restrictions.

13. Compliance with Applicable Laws

LooneyToyz is committed to complying with applicable Indian privacy, information technology, consumer protection, and data protection requirements, including the Information Technology Act, 2000 and applicable provisions of the Digital Personal Data Protection Act, 2023 and associated rules as they come into force.

We review our privacy practices periodically to address applicable legal and regulatory requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, services, security practices, or applicable legal requirements.

Any changes will be published on this page with an updated revision date. Where legally required, we will provide additional notice or obtain consent.