Return and Refund Policy

Last Updated: October 14, 2026

1. Introduction

Welcome to LooneyToyz, an online shopping platform owned and operated by FORTIVARO SOLUTIONS PRIVATE LIMITED.

At LooneyToyz, customer satisfaction is important to us. We aim to provide quality products and a convenient shopping experience. This Return and Refund Policy explains the conditions, procedures, and timelines applicable to product returns, refunds, exchanges, and order cancellations.

By placing an order on https://looneytoyz.com, you acknowledge the terms outlined in this policy, subject to your rights under applicable consumer protection laws.

2. Return Eligibility

LooneyToyz offers a 30-day return window from the date of delivery for eligible products.

For a standard return to be eligible, the following conditions generally apply:

The return request must be submitted within 30 days of receiving the product.
The product must be unused and in its original condition.
The product must include its original packaging, tags, manuals, accessories, and supplied components.
The customer must provide a valid order number or proof of purchase.
The product must not have been damaged due to misuse, negligence, or unauthorized modifications.
The product must not fall under a disclosed non-returnable category, except where statutory consumer remedies apply.

All standard returns are subject to verification and inspection by our customer support team.

3. How to Request a Return

Customers wishing to return a product should contact our support team at info@looneytoyz.com.

Please provide the following information when submitting a return request:

Order number.
Customer name and registered email address.
Product name and quantity.
Reason for the return.
Relevant photographs or videos, if the product is damaged, defective, or incorrect.

Our customer support team will review your request and provide further instructions, including the applicable return procedure and shipping arrangements.

Customers should not send products to our registered office without receiving return instructions from our support team.

4. Damaged, Defective, or Incorrect Products

We encourage customers to inspect their orders immediately upon delivery.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us preferably within 48 hours of delivery.

To assist with verification, we may request photographs, an unboxing video if available, product details, and your order number.

After reviewing the complaint, we will provide an appropriate resolution, which may include a replacement, exchange, refund, or another remedy as required by applicable law.

The recommended 48-hour reporting period is intended to help us investigate shipping-related issues promptly. It does not remove or restrict any statutory consumer rights relating to defective, damaged, or incorrectly described products.

5. Non-Returnable Products

Certain products may not be eligible for standard change-of-mind returns due to hygiene, safety, customization, or other product-specific reasons disclosed at the time of purchase.

Examples may include:

Personalized or customized products.
Products with hygiene seals that have been opened, where applicable.
Products damaged due to improper handling or unauthorized modification.
Products missing essential accessories or components due to customer handling.
Items specifically identified as non-returnable on their product pages, to the extent permitted by law.

These exclusions do not apply where a customer is legally entitled to a remedy for defective, damaged, misdescribed, or incorrectly supplied products.

6. Return Pickup and Shipping Charges

Return shipping arrangements will be communicated after the return request has been reviewed.

For returns arising from verified defective, damaged, incorrect, or incomplete products, LooneyToyz will arrange or cover reasonable return shipping costs where applicable.

For voluntary returns or change-of-mind requests, return shipping charges may be the customer’s responsibility. Any applicable charges will be communicated before proceeding with the return.

Customers should securely package returned products to help prevent damage during transit.

7. Return Inspection and Approval

Once the returned product is received, our team will inspect it to verify the return request and applicable eligibility conditions.

We may assess the product’s condition, packaging, accessories, and the reason for return.

Customers will be informed whether their return has been approved or whether additional information is required.

If a standard return does not meet the disclosed eligibility requirements, we will explain the reason and discuss available options, without restricting remedies required under applicable consumer protection laws.

8. Refund Processing

Once an eligible return is received, inspected, and approved, LooneyToyz will normally initiate the refund within 2 business days.

Refunds are generally credited to the original payment method within 5–7 business days after initiation.

The actual time required for the refunded amount to appear in your account may depend on your bank, payment gateway, card issuer, or other financial service provider.

Refunds will ordinarily be processed to the original payment method. If that is not possible, an alternative lawful refund method may be arranged with the customer.

Refund amounts and any applicable deductions for voluntary returns will be determined according to the disclosed return conditions and applicable law.

9. Exchanges and Replacements

Customers may request an exchange or replacement for eligible products by contacting our customer support team.

Exchange requests are subject to product availability, verification, and applicable return conditions.

Once an exchange is approved, the replacement process may take approximately 10–15 business days, depending on product availability and delivery location.

If the requested replacement is unavailable, we will discuss an alternative product or an eligible refund with the customer.

10. Order Cancellation

Customers may request cancellation of an order before the product has been dispatched.

To request cancellation, please contact info@looneytoyz.com with your order number and cancellation request.

If cancellation is accepted before dispatch, the eligible prepaid amount will be refunded to the original payment method in accordance with our refund processing timelines.

Once an order has been dispatched, cancellation may no longer be possible. Customers may request a return after delivery where the product qualifies under this policy.

11. Delayed or Missing Refunds

If you have not received an approved refund within the communicated timeframe, please check your bank account or payment method statement.

You may also contact your bank or payment provider, as additional processing time may be required before a refund is reflected in your account.

If the refund is still missing, please contact us at info@looneytoyz.com with your order number and refund details so that we can investigate the transaction.

12. Lost or Missing Products

If an order is marked as delivered but has not been received, please contact our customer support team as soon as possible.

We will review the shipping information and coordinate with the delivery partner to investigate the matter.

If a shipment is confirmed lost or an order remains undelivered, we will offer an appropriate resolution, including replacement or refund where applicable.

13. Events Beyond Our Control

Return collections, replacements, or refunds may occasionally be delayed due to circumstances beyond our reasonable control, including natural disasters, transportation disruptions, government restrictions, strikes, payment network outages, or other major service interruptions.

In such situations, we will make reasonable efforts to inform affected customers and resolve their requests as promptly as possible while complying with applicable legal obligations.

14. Customer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or limit rights available to consumers under applicable Indian consumer protection laws.

Where a product is defective, damaged, incorrectly supplied, misdescribed, or otherwise fails to meet applicable legal requirements, customers may be entitled to remedies regardless of certain standard return restrictions.

15. Changes to This Policy

LooneyToyz may update this Return and Refund Policy from time to time to reflect changes in our products, operations, shipping arrangements, or legal requirements.

Any updated policy will be published on our website with the revised date. Changes will not unfairly affect rights associated with orders already accepted.