Terms and Conditions

Last Updated: October 14, 2026

1. Introduction

Welcome to LooneyToyz, an online shopping platform owned and operated by FORTIVARO SOLUTIONS PRIVATE LIMITED.

Our website address is https://looneytoyz.com.

These Terms and Conditions govern your access to and use of our website, products, and services. By accessing our website, creating an account, or placing an order, you agree to comply with these Terms and Conditions and our applicable website policies.

If you do not agree with these Terms and Conditions, please discontinue using our website.

2. Eligibility and User Accounts

Customers must be at least 18 years old to independently create an account or place orders on our website. Customers under the age of 18 may use the website only under the supervision and authorization of a parent or legal guardian.

When creating an account or placing an order, you agree to provide accurate, complete, and up-to-date information.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect unauthorized access to your account.

We reserve the right to suspend or restrict accounts involved in fraudulent, unlawful, or unauthorized activities, subject to applicable law.

3. Products and Services

LooneyToyz offers toys, educational products, games, stationery, electronics, accessories, and other merchandise through our online store.

We make reasonable efforts to display accurate product descriptions, images, specifications, colors, sizes, availability, and prices.

However, actual product colors, packaging, and appearance may vary slightly due to manufacturing differences, product updates, and individual device display settings.

Product availability is subject to stock and supplier availability. We may modify or discontinue products without prior notice, provided that existing customer orders and statutory rights are appropriately respected.

Customers should review product descriptions, age recommendations, safety warnings, and usage instructions before purchasing or using products.

4. Pricing and Payments

All product prices displayed on LooneyToyz are generally stated in Indian Rupees (INR), unless otherwise specified.

Applicable taxes, shipping charges, and other fees, where relevant, will be displayed during checkout.

We reserve the right to revise product prices, promotional offers, and discounts at any time. Price changes will not ordinarily affect orders already accepted and confirmed.

Payments may be processed through authorized third-party payment gateway providers using available methods such as UPI, debit cards, credit cards, net banking, and other supported payment options.

All transactions are subject to verification and authorization by the relevant payment providers and financial institutions.

In the event of a technical error, incorrect price, failed transaction, or unauthorized payment, we may review or cancel an affected order and process any applicable refund in accordance with our Refund Policy and applicable law.

5. Order Placement and Confirmation

When you place an order through our website, you are submitting a request to purchase the selected products.

After an order is placed, you may receive an order confirmation through email, SMS, or another available communication channel.

Orders are subject to payment verification, product availability, and acceptance by LooneyToyz.

We may cancel or decline an order for legitimate reasons, including:

Product unavailability or inventory shortages.
Incorrect or incomplete customer information.
Unsuccessful or unauthorized payment transactions.
Suspected fraudulent or unlawful activities.
Technical errors affecting product prices or availability.
Delivery restrictions or circumstances beyond our reasonable control.

If a prepaid order is canceled by us, any eligible amount already received will be refunded through the original payment method or another mutually agreed lawful method.

6. Order Cancellation

Customers may request cancellation of an order before the product has been dispatched.

To request cancellation, please contact our customer support team at info@looneytoyz.com with your order details.

If the cancellation is accepted, an eligible prepaid amount will be refunded according to our Return and Refund Policy.

Once an order has been dispatched, cancellation may not be possible. Customers may request a return after delivery if the product qualifies under our Return and Refund Policy.

7. Shipping and Delivery

LooneyToyz aims to process and dispatch orders within 15 working days, subject to product availability and operational conditions.

Estimated delivery timelines after dispatch are:

Metro Cities: Approximately 3–5 working days.
Non-Metro Cities: Approximately 7–10 working days.
Out-of-Stock Products: Fulfilment may take approximately 2–6 weeks, subject to availability and customer communication.

These delivery timelines are estimates and may vary depending on location, courier operations, weather conditions, public holidays, transportation delays, and other circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information at checkout.

For additional information, please refer to our Shipping and Delivery Policy.

8. Returns, Refunds, and Exchanges

LooneyToyz offers a 30-day return window from the date of delivery for eligible products, subject to the conditions stated in our Return and Refund Policy.

Returned products must generally be unused, in their original condition, and accompanied by the original packaging, accessories, and proof of purchase.

Some products may be excluded from change-of-mind returns due to hygiene, safety, customization, or other disclosed product-specific restrictions. These exclusions do not affect applicable statutory consumer rights.

Once an eligible return is received, inspected, and approved, refunds are normally initiated within 2 business days.

Refunds are generally credited to the original payment method within 5–7 business days after initiation, depending on banking and payment provider processing times.

Approved exchanges may take approximately 10–15 business days, subject to product availability and delivery location.

Please refer to our Return and Refund Policy for detailed eligibility, procedures, exceptions, and refund conditions.

9. Damaged, Defective, or Incorrect Products

We encourage customers to inspect their orders promptly upon delivery.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us preferably within 48 hours of delivery.

Customers may be requested to provide their order number, photographs, videos, or other information reasonably necessary to investigate the issue.

We will review the complaint and provide an appropriate resolution, such as a replacement, exchange, refund, or another remedy, in accordance with our policies and applicable consumer protection laws.

The recommended 48-hour reporting period does not remove or restrict statutory rights relating to defective, damaged, or misdescribed products.

10. Product Safety and Usage

Some products available on LooneyToyz may contain small components, batteries, electronic parts, moving mechanisms, or other features requiring careful handling.

Customers should follow all manufacturer-provided instructions, safety guidelines, age recommendations, and warning labels.

Products intended for children should be used under appropriate adult supervision.

We are not responsible for damage or injury resulting solely from improper use, unauthorized modification, or failure to follow safety instructions, except where liability cannot legally be excluded.

11. Intellectual Property Rights

All website content, including logos, trademarks, text, graphics, photographs, illustrations, product listings, layouts, designs, and other materials, is owned by LooneyToyz, FORTIVARO SOLUTIONS PRIVATE LIMITED, or the respective content owners and licensors.

Such content is protected under applicable copyright, trademark, and intellectual property laws.

Users may not reproduce, distribute, modify, republish, or commercially exploit website content without prior authorization from the relevant rights holder.

12. Prohibited Activities

While using our website, customers and visitors agree not to:

Engage in fraudulent, misleading, or unlawful transactions.
Provide false identification, billing, or delivery information.
Attempt unauthorized access to website accounts, servers, or databases.
Upload or distribute malicious software, viruses, or harmful code.
Interfere with website security, operations, or performance.
Use automated systems to disrupt or misuse website services.
Infringe the intellectual property rights of LooneyToyz or third parties.
Publish unlawful, abusive, defamatory, or fraudulent content.

We reserve the right to restrict access, suspend accounts, or take appropriate legal action against activities that violate these Terms or applicable laws.

13. Reviews and User-Generated Content

Customers may be permitted to submit product reviews, feedback, ratings, comments, or other content on our website.

By submitting content, you confirm that it is accurate to the best of your knowledge, lawful, and does not infringe the rights of any third party.

We may moderate or remove content that is spam, fraudulent, abusive, unlawful, or otherwise violates our website policies.

By submitting content for publication, you grant us a non-exclusive permission to display and use that content in connection with our website and services, subject to applicable law.

14. Third-Party Services and External Links

Our website may integrate third-party services, including payment gateways, courier services, analytics providers, advertising platforms, and other technology partners.

These services may be governed by their own terms and privacy policies.

LooneyToyz does not control third-party websites and is not responsible for their independent content, services, or privacy practices.

Customers are encouraged to review the relevant terms before interacting with external services.

15. Privacy and Data Protection

We respect customer privacy and process personal information in accordance with our Privacy Policy and applicable Indian data protection laws.

Information collected during account registration, checkout, payment processing, delivery, and customer support may be used to fulfill orders, maintain accounts, prevent fraud, and meet legal obligations.

For more information about the collection, processing, retention, and protection of personal information, please review our Privacy Policy available on the website.

16. Limitation of Liability

LooneyToyz makes reasonable efforts to maintain accurate website information, reliable services, and secure shopping facilities.

However, website availability and uninterrupted access cannot be guaranteed at all times due to maintenance, technical faults, network issues, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, FORTIVARO SOLUTIONS PRIVATE LIMITED shall not be liable for indirect or consequential losses arising solely from circumstances beyond its reasonable control.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, defective products, statutory consumer remedies, or any other liability that cannot lawfully be excluded or restricted.

17. Indemnification

To the extent permitted by applicable law, users agree to be responsible for losses, damages, or reasonable expenses arising from their unlawful activities, misuse of our website, infringement of third-party rights, or material violation of these Terms and Conditions.

This provision does not restrict any rights or remedies available to consumers under applicable law.

18. Events Beyond Our Control

LooneyToyz shall not be responsible for delays or failures in performing obligations caused by events beyond its reasonable control, including natural disasters, floods, fires, government restrictions, strikes, transportation disruptions, internet outages, and major service interruptions.

Where such events affect an accepted order, we will make reasonable efforts to inform the customer and provide an appropriate resolution, including any refund required under applicable law.

19. Changes to Terms and Conditions

We reserve the right to update, revise, or modify these Terms and Conditions to reflect changes in our business operations, website features, products, services, or legal requirements.

Updated Terms and Conditions will be published on this page with a revised date.

Changes will apply prospectively and will not unfairly alter accepted orders or remove statutory consumer rights.

20. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and mandatory jurisdiction provisions, disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts in Delhi, India.

Nothing in this section prevents consumers from accessing any court, consumer commission, or other statutory dispute resolution forum available to them under applicable law.