Privacy Policy

Privacy Policy for BAGRNM AUTOFINE PRIVATE LIMITED

This Privacy Policy governs the collection, use, storage, disclosure, and protection of information collected through the website LooneyToyz, available at looneytoyz.com (“Website”).

The Website is owned and operated by BAGRNM AUTOFINE PRIVATE LIMITED, a company incorporated under the laws of India, having its registered office at H No-1/44, Laxmi Nagar, East Delhi, New Delhi – 110092, Delhi, India, GST: 09AAMCB4204E1ZX (“Company”, “we”, “us”, or “our”).

We are committed to protecting your privacy and have provided this Privacy Policy to inform you about how we collect, use, disclose, and protect information obtained from users of the Website.

Reference to “you” or “your” in this Privacy Policy refers to users, visitors, customers, or any person accessing or using the Website, whether or not you create an account, access services, or complete a purchase.

By using or accessing the Website, creating an account, placing an order, or providing your information, you agree to the terms of this Privacy Policy and our Terms and Conditions. If you do not agree with this Privacy Policy, please do not use or access the Website.

1. Definitions

“Force Majeure Event” means any event beyond our reasonable control, including but not limited to sabotage, fire, flood, explosion, natural disasters, acts of God, civil disturbance, strikes, riots, war, acts of government, internet failures, computer hacking, unauthorized access, system crashes, cyberattacks, breach of security, or third-party service failures.

“Personal Information” means any information that identifies or can be used to identify, contact, or locate an individual, including but not limited to name, address, phone number, email address, billing details, shipping details, order details, and payment-related information provided in relation to the Website.

“Products” means toys, kids’ products, dresses, stationery, puzzles, cards, electronic toys, accessories, and related products sold or listed on the Website.

“Third Party” means any person, company, service provider, payment gateway, courier partner, vendor, platform, or entity other than you or us.

2. Personal Information Collection and Use

2.1 Information Provided During Website Use and Purchase

To browse, access, purchase Products, place orders, request support, or use services on the Website, we may collect Personal Information required for order processing, payment, delivery, customer support, returns, refunds, and communication.

The information we may collect includes, but is not limited to:

• Name
• Email address
• Mobile number
• Billing address
• Shipping address
• Order details
• Payment status and transaction reference details
• Return, refund, or exchange request details
• Customer support communication

We may disclose relevant Personal Information to Third Parties only as required for processing orders, payments, shipping, delivery, returns, refunds, customer support, fraud prevention, legal compliance, or Website operations.

2.2 Information Provided During Registration

You may create an account on the Website to access certain features, place orders, save addresses, view order history, submit reviews, make inquiries, subscribe to newsletters, or participate in offers, promotions, or surveys.

During registration, we may collect information such as your name, email address, mobile number, login details, address, and other information voluntarily provided by you.

You are responsible for maintaining the confidentiality of your account login details and password. You should immediately notify us if you suspect unauthorized use of your account.

2.3 Third-Party Login or Social Login

The Website may allow you to register or log in using Third Party platforms such as Google, Facebook, or other social networking services, if such functionality is available.

When you use such Third Party login services, we may receive information from those Third Party platforms according to their privacy settings and policies. You should review the privacy policy of the relevant Third Party platform before using such login services.

3. Cookies

Cookies are small pieces of information stored by your browser on your device. We may use cookies and similar technologies to improve your browsing experience and Website functionality.

We may use cookies to:

• Authenticate login information
• Remember user preferences
• Personalize and customize your Website experience
• Enable shopping cart and checkout functions
• Improve Website features and performance
• Enable security features
• Analyze Website traffic and usage patterns
• Support marketing, advertising, and promotional activities

You may change your browser settings to reject or disable cookies. However, disabling cookies may affect certain Website features, including login, shopping cart, checkout, and personalized experience.

4. Other Information Collected Automatically

When you access or use the Website, we may automatically collect non-personal or technical information to improve Website performance, provide customer support, analyze usage, and prevent fraud.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visit
• Duration of visit
• Referral source
• Approximate location based on IP address
• Website usage and interaction data

This information may be used for analytics, security, troubleshooting, fraud detection, improving Website features, and enhancing user experience.

5. How We Use Your Information

We may use the information collected from you for the following purposes:

• To create and manage your account
• To process, confirm, and deliver your orders
• To process payments and refunds
• To manage returns, exchanges, and cancellations
• To provide customer support
• To send order updates, delivery updates, and service-related messages
• To improve Website functionality, products, and services
• To personalize your shopping experience
• To send promotional offers, newsletters, and marketing communications, where applicable
• To prevent fraud, misuse, unauthorized access, and illegal activities
• To comply with legal, regulatory, tax, accounting, or law enforcement requirements
• To protect our rights, property, business, users, and Website

6. Sharing Information with Third Parties

To operate the Website and provide services, we may share your Personal Information with Third Party service providers, contractors, and partners working on our behalf.

Such Third Parties may include:

• Payment gateways and payment service providers
• Banks and financial institutions
• Courier, logistics, and delivery partners
• Reverse pickup and return logistics partners
• Technology and hosting service providers
• Customer support service providers
• Marketing, advertising, and analytics partners
• Legal, tax, audit, and compliance advisors
• Government authorities, regulators, or law enforcement agencies, where required by law

These Third Parties may use your information only for the purpose of providing their services or as permitted under their own policies and applicable laws.

7. Communication

We may contact you through email, SMS, phone call, WhatsApp, push notification, or other communication channels for order updates, delivery updates, payment updates, customer support, account-related alerts, service messages, offers, promotions, newsletters, and Website updates.

By using the Website and providing your contact details, you consent to receiving such communications from us and our authorized service providers.

You may opt out of promotional communications where such option is available. However, you may still receive transactional, order-related, legal, or service-related communications.

8. Legal Proceedings and Business Transfers

We may disclose your Personal Information if required to do so by law, regulation, court order, subpoena, legal process, government request, law enforcement request, or to protect our rights, users, Website, property, or business.

In the event of a merger, acquisition, restructuring, sale of business, transfer of assets, investment, or business transition, your Personal Information may be transferred as part of the business assets.

9. Third-Party Links

The Website may contain Third Party advertisements, links, tools, plugins, payment gateways, social media integrations, courier tracking links, or links to other websites.

We are not responsible for the privacy practices, security, content, policies, or actions of such Third Parties. Accessing Third Party links or services is at your own risk.

We recommend that you review the privacy policies and terms of such Third Party websites or services before providing any information to them.

10. Security

We take reasonable measures to protect your Personal Information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

However, no method of data transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

We shall not be responsible for any loss, damage, misuse, unauthorized access, or disclosure of your information caused by Force Majeure Events, cyberattacks, hacking, third-party failures, user negligence, or events beyond our reasonable control.

11. Data Retention

We may retain your Personal Information for as long as necessary to provide services, process orders, resolve disputes, comply with legal obligations, prevent fraud, maintain records, enforce agreements, and protect our legitimate business interests.

Certain information may be retained even after account deletion or order completion where required for legal, tax, accounting, audit, fraud prevention, or regulatory purposes.

12. Children’s Privacy

The Website is intended for use by individuals who are 18 years of age or older.

We do not knowingly collect Personal Information from children under 18 years of age without parental or guardian consent.

If we become aware that we have collected Personal Information from a child without appropriate consent, we may take steps to delete such information from our records.

13. Your Rights and Choices

Subject to applicable laws, you may request access, correction, update, or deletion of your Personal Information by contacting us.

You may also choose not to provide certain information. However, this may limit your ability to use some Website features, place orders, receive delivery, or access customer support.

You may disable cookies through your browser settings, but this may affect the functionality of the Website.

14. Changes to Privacy Policy

We reserve the right to change, modify, update, add, or delete portions of this Privacy Policy at any time.

Any updated Privacy Policy will be posted on the Website. Your continued use of the Website after changes are posted will constitute your acceptance of the revised Privacy Policy.

15. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy, the Website, or your use of our services shall be subject to the exclusive jurisdiction of the competent courts at Delhi, India.

16. Contact Us

For any questions, complaints, concerns, or requests regarding this Privacy Policy, please contact us at:

BAGRNM AUTOFINE PRIVATE LIMITED
Website: LooneyToyz
URL: looneytoyz.com
Email: info@looneytoyz.com
Phone/WhatsApp: +91-81474-13116
Address: H No-1/44, Laxmi Nagar, East Delhi, New Delhi – 110092, Delhi, India
GST: 09AAMCB4204E1ZX