Shipping Policy

Shipping Policy for BAGRNM AUTOFINE PRIVATE LIMITED

This Shipping Policy applies to orders placed on the website LooneyToyz, available at looneytoyz.com (“Website”).

The Website is owned and operated by BAGRNM AUTOFINE PRIVATE LIMITED, a company incorporated under the laws of India, having its registered office at H No-1/44, Laxmi Nagar, East Delhi, New Delhi – 110092, Delhi, India, GST: 09AAMCB4204E1ZX (“Company”, “we”, “us”, or “our”).

By placing an order on the Website, you agree to the terms of this Shipping Policy.

1. Shipping Within India

We currently ship orders within India through our logistics and courier partners.

Orders are usually processed and shipped within 15 working days from the date of receiving the order and payment confirmation, unless otherwise mentioned on the product page or communicated to you.

Our working days are Monday to Friday, excluding public holidays, bank holidays, courier holidays, and other non-working days.

Orders received on Sundays or public holidays will usually be processed on the following Monday or the next working day.

2. Estimated Delivery Time

After dispatch, the estimated delivery timeline may vary depending on the delivery location, courier partner, product availability, and other operational factors.

Estimated delivery timelines after shipping:

Metro cities: 3-5 working days after shipping
Non-metro cities and towns: 7-10 working days after shipping
Remote locations: Delivery may take additional time depending on courier service availability
Busy periods: During holidays, festivals, sales, or unforeseen circumstances, processing and delivery may be delayed
Out-of-stock or backorder items: Dispatch may take 2-6 weeks, depending on product availability

In case of any significant delay, we will make reasonable efforts to keep you informed through email, phone call, WhatsApp, SMS, or order status updates.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at the time of checkout before you complete your order.

Shipping charges may vary depending on product type, order value, weight, delivery location, courier partner, or promotional offers.

Any free shipping offer, if available, will be subject to the terms mentioned on the Website at the time of purchase.

4. Order Processing

Once your order is placed successfully, you may receive an order confirmation by email, SMS, WhatsApp, or through the Website.

Orders will be processed only after successful payment confirmation, except where Cash on Delivery or any other payment option is specifically made available.

We reserve the right to delay, hold, or cancel an order in case of incomplete address, payment failure, stock unavailability, suspected fraud, delivery restrictions, or any other operational issue.

5. Tracking Orders

After your order is dispatched, you may receive a tracking number or tracking link through email, SMS, WhatsApp, or order update notification.

You can use the tracking details to monitor your order’s delivery status on the courier partner’s website or tracking platform.

Tracking information may take some time to become active after dispatch.

6. Delivery Address and Contact Details

You are responsible for providing a complete and accurate delivery address, including house number, street name, area, city, state, PIN code, landmark, and valid contact number.

We shall not be responsible for delivery delays, failed delivery, lost shipment, or return of shipment caused by incorrect, incomplete, or unreachable delivery information provided by you.

If a shipment is returned to us due to incorrect address, customer unavailability, refusal to accept delivery, or failed delivery attempts, additional shipping charges may apply for re-shipping the order.

7. Delivery Attempts

Our courier partners may attempt delivery as per their standard delivery process. If you are unavailable at the time of delivery, the courier partner may contact you or attempt delivery again, subject to their policy.

If the order cannot be delivered after multiple attempts, it may be returned to us. In such cases, re-shipping, cancellation, or refund will be handled as per our Return and Refund Policy.

8. Damaged, Wrong, or Missing Product at Delivery

If you receive a damaged product, wrong product, tampered package, or missing item, you must notify us within 48 hours of delivery.

You must provide clear photos or videos of the outer package, shipping label, invoice, product, and the issue noticed.

Claims raised after 48 hours of delivery may not be accepted.

9. International Shipping

At present, international shipping may be available only if specifically enabled or confirmed by us for a particular order.

Where international shipping is accepted, we may ship to selected countries, subject to courier availability, customs rules, product restrictions, import regulations, and payment confirmation.

For international shipments:

Shipping and delivery costs shall be borne by the customer.
Handling charges may apply because products may require export processing, airport clearance, documentation, or customs handling in India.
Shipping costs may depend on consignment weight, package size, country, delivery zone, and courier partner.
The final shipping cost, if available, may be shown at checkout or communicated separately before dispatch.
The customer must provide accurate shipping details and any import documents required in the destination country.
The customer is solely responsible for customs clearance, import duties, taxes, local charges, documentation, and compliance with local laws in the destination country.
If customs authorities stop, hold, reject, or delay the consignment, the customer shall be responsible for resolving the issue.

Due to customs procedures, country-specific rules, import clearance requirements, and international courier dependencies, we cannot guarantee exact delivery timelines for international shipments.

10. Delays Beyond Our Control

Delivery may be delayed due to reasons beyond our control, including but not limited to courier delays, weather conditions, strikes, lockdowns, public holidays, customs delays, incorrect address, customer unavailability, natural disasters, government restrictions, technical issues, or force majeure events.

We shall not be liable for any loss, damage, or inconvenience caused due to delays beyond our reasonable control.

11. Delivery Issues

If you experience delivery issues, tracking issues, courier delay, failed delivery attempt, or non-receipt of order, please contact us with your order number and tracking details.

We will make reasonable efforts to coordinate with the courier partner and assist you with the issue.

12. Governing Law and Jurisdiction

This Shipping Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to this Shipping Policy shall be subject to the exclusive jurisdiction of the competent courts at Delhi, India.

13. Contact Us

For any questions, complaints, concerns, or delivery-related support regarding this Shipping Policy, please contact us at:

BAGRNM AUTOFINE PRIVATE LIMITED
Website: LooneyToyz
URL: looneytoyz.com
Email: info@looneytoyz.com
Phone/WhatsApp: +91-81474-13116
Address: H No-1/44, Laxmi Nagar, East Delhi, New Delhi – 110092, Delhi, India
GST: 09AAMCB4204E1ZX