Refund and Returns Policy

Return and Refund Policy

Return and Refund Policy for BAGRNM AUTOFINE PRIVATE LIMITED

1. About BAGRNM AUTOFINE PRIVATE LIMITED

BAGRNM AUTOFINE PRIVATE LIMITED, a company incorporated under the laws of India, having its registered office at H No-1/44, Laxmi Nagar, East Delhi, New Delhi – 110092, Delhi, India, GST: 09AAMCB4204E1ZX (“Company”, “we”, “us”, or “our”), operates the website LooneyToyz, available at looneytoyz.com (“Website”). The Website facilitates the purchase of toys, kids’ products, dresses, stationery, puzzles, cards, and related products (“Products”) by users (“Users”, “you”, or “your”).

2. What Is This Return and Refund Policy?

This Return and Refund Policy, together with our Terms of Use and other applicable policies, sets out our procedures and conditions for accepting Product returns, cancellations, exchanges, and refunds after purchase or delivery. Any return, exchange, cancellation, or refund request for Products purchased through the Website shall be governed by this Return and Refund Policy. By placing an order or initiating a purchase request on the Website, you agree to be bound by this Return and Refund Policy. If you do not agree with this policy, you should not place an order or use the Website for purchases.

3. Terms of Return and Refund

3.1 Return Period

If you are dissatisfied with a purchased Product, or if the Product delivered to you has a manufacturing defect, damage, or issue attributable to and accepted by us after verification, you may initiate a return request within 30 (thirty) days from the date of delivery. You may request a refund, replacement, or exchange, subject to our verification and approval. You must provide a copy of the original invoice, order details, and relevant images or videos of the Product when placing a return, exchange, or refund request. Approved exchanges, wherever applicable, will be processed and delivered within 10-15 business days, subject to stock availability and logistics timelines. We reserve the right to modify, update, or alter this Return and Refund Policy at any time without prior notice.

3.2 Cancellation Before Dispatch

You may cancel your order fully or partially before the Product is dispatched. Once the order is packed and handed over to our logistics partner, you will receive a tracking number. Orders cannot be cancelled after dispatch unless specifically approved by us. To request cancellation before dispatch, please contact us by email at info@looneytoyz.com or by phone/WhatsApp at +91-81474-13116 with your order number and relevant details. For eligible cancellations, we will initiate the refund within 2 (two) business days from the date of approval of the cancellation request. Refunds may be subject to applicable bank charges, payment gateway charges, or other deductions, if any.

3.3 Bundled Packages and Promotional Offers

If Products were purchased as part of a combo, package, offer, or promotional bundle, all Products included in the bundle must be returned together to process a refund or exchange. For example, if you purchased a toy car and toy truck as one promotional package, both items must be returned. Partial return of bundled items may not be accepted.

3.4 Limited Return Categories

Certain Product categories may be returned only in case of manufacturing defects, damage during delivery, or incorrect Product delivery, subject to verification by us. These categories may include, but are not limited to:

Electronic toys and battery-operated products
Remote-controlled toys
Musical toys
Light and sound toys
Personal-use kids’ products
Innerwear, socks, and hygiene-sensitive items
Customized or personalized Products
Assorted Products sold on the Website

For such Products, returns will not be accepted for reasons such as change of mind, dislike of color, minor size preference, or after usage.

3.5 Returns Will Not Be Accepted If:

The Product has been used, washed, altered, damaged, or mishandled after delivery.
The Product is returned without its original invoice, tags, labels, box, packaging material, manuals, accessories, or freebies.
Price tags, brand tags, box, original packaging, or accessories have been damaged, removed, discarded, or tampered with.
Serial number, barcode, batch number, model number, or product identification details do not match our records.
Accessories delivered with the Product, including chargers, remotes, cables, user manuals, batteries, or other included items, are missing or damaged.
The Product has dents, scratches, tears, stains, cracks, missing parts, or any visible damage not reported at the time of delivery.
Electronic or battery-operated Products are returned without proper packaging or in an opened/used condition, except in cases of verified manufacturing defects.
Gifts, free items, or promotional items accompanying the Product have not been returned or show signs of use, damage, or defect.
We determine that the Product has been rendered defective, damaged, or unusable due to customer handling, misuse, or negligence.
The Product falls under a non-returnable category specified by us from time to time.
The Product was sold as an assorted item, clearance item, discounted item, final sale item, or special offer item where returns are not applicable.
The return request is raised after the permitted return period.

3.6 Quality Checks and Refund Processing

All returned Products are subject to quality checks and verification by our team or authorized partners. Refunds, replacements, or exchanges will be processed only if the returned Product passes our quality inspection and is found eligible under this Return and Refund Policy. We are not required to accept returns or issue refunds for Products that fail quality checks or are deemed ineligible after inspection.

3.7 Refund Exclusions

Refunds shall not include shipping charges, delivery charges, cash handling charges, gift wrapping charges, convenience fees, payment gateway fees, or any other additional charges, unless the refund is due to a verified defect, damaged delivery, or wrong Product delivered for reasons attributable to and accepted by us after verification.

3.8 Refund Status Updates

We will make reasonable efforts to keep you informed about the status of your refund, return, or exchange request through your registered email address, phone number, WhatsApp, or order status updates. However, we shall not be liable for any failure or delay in providing such updates due to incorrect contact information, technical issues, network problems, or third-party service failures.

3.9 Missing Accessories, Gifts, or Packaging

If you return a Product without originally included accessories, parts, manuals, packaging, gifts, or promotional items, we may, at our sole discretion:

Refuse to accept the return
Refuse to process the refund
Process a partial refund after deducting the value of missing items
Return the Product back to you

3.10 Refund Timeline

Subject to satisfactory quality checks and approval, we will initiate the refund request. Approved refunds will generally be credited to the original payment method within 5-7 business days from the date of refund initiation. The actual time taken for the amount to reflect in your bank account, card, UPI account, wallet, or payment method may depend on your bank, payment gateway, or payment service provider.

3.11 Refund Method

Refunds are processed through normal banking or payment gateway channels. If you used multiple payment options for a transaction, we may process the refund through any one or more payment options as deemed appropriate by us at our sole discretion. Cash refunds may not be provided unless specifically approved by us.

3.12 Reverse Logistics

Returns may be facilitated through our reverse-logistics partners, wherever service is available. After you raise a return request and we acknowledge it, our logistics partner may contact you to collect the Product and deliver it back to us. If reverse pickup is not available in your location, you may be required to self-ship the Product to the address provided by us. In such cases, shipping reimbursement, if applicable, will be subject to our approval.

3.13 Damaged, Wrong, or Missing Product at Delivery

If you receive a damaged Product, wrong Product, or missing item in your order, you must notify us within 48 hours of delivery with clear photos/videos of the package, invoice, shipping label, and Product. Failure to report such issues within the mentioned timeline may result in rejection of the claim.

4. Grievance Redressal

Any grievances, complaints, or queries relating to this Return and Refund Policy may be directed to: BAGRNM AUTOFINE PRIVATE LIMITED Website: LooneyToyz URL: looneytoyz.com Email: info@looneytoyz.com Phone/WhatsApp: +91-81474-13116 Address: H No-1/44, Laxmi Nagar, East Delhi, New Delhi – 110092, Delhi, India GST: 09AAMCB4204E1ZX

5. Governing Law and Jurisdiction

This Return and Refund Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or in connection with this Return and Refund Policy shall be subject to the exclusive jurisdiction of the competent courts at Delhi, India.